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Can I cancel my order after it has been placed and paid?

Software purchase

You can cancel your future recurring subscription billings at any time before your next bill date. Follow the instructions to cancel your license. Please note that we do not offer refunds if you have been already billed*.

*Monthly Subscribers: You must confirm your cancellation prior to your next billing date if you don’t want the upcoming use. If you confirm your cancellation after you’ve already been billed, your subscription will not end until the following month. We do not offer refunds on subscriptions at this time.

*Annual Subscribers: If you decide to cancel in the middle of your subscription period, you will continue to receive the rest of your prepaid subscription until it runs out and it will not renew again. We do not offer refunds on subscriptions for the rest of the cycle at this time.

Hardware purchase

Cancellations must be requested within 24 hours of placing the order and can only be processed if your order has not yet been sent to our factory for fulfillment.

Learn more about the Refund Policy here.

Updated on 25 Mar 2024

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