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Connecting to Service issue

Applies to: Users of EmotivPRO, EmotivBCI, BrainViz and Emotiv Launcher

Solution Overview: Resolving the "connecting to service" issue through a computer restart for authentication refresh.

Tactical Rundown:

To troubleshoot the "connecting to service" issue after updating to the latest software version, we recommend following these steps:

1. Disable or uninstall all anti-virus software and turn off any proxy settings.

2. Uninstall the current EMOTIV software from your computer.

3. Download the latest version of EMOTIV and reinstall it.

4. Restart your computer.

If the problem persists even after completing these steps, please reach out to our support team for further assistance. They can conduct a TeamViewer troubleshooting session with you, so make sure you have TeamViewer installed on your computer.

Updated on 26 Apr 2024

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