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X-trodes Support
- The LED of X-trodes device is showing a constantly blinking red light color. What should I do?
- What is the maximum range of the Bluetooth X-trodes device?
- How can I ensure good contact quality with the electrode?
- How to achieve high contact quality with EPOC Flex Gel
- How to select the Flex Cap size?
- How to quickly set up FLEX?
- Gel Solution for EPOC FLEX Gel
- How to clean EPOC FLEX Gel Sensors and Cap?
- How to clean EPOC FLEX Saline Sensors and Cap
- Quick Start Guide and User Manual
- Connecting to Service issue
- Where do I find EMOTIV Software to download?
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EmotivPRO
- What is EEG Quality in the EmotivPRO?
- Does EmotivPRO automatically remove artifacts from the EEG data collected?
- How can timing markers be entered into the data stream?
- What do the values from the sensors mean?
- What Does EmotivPRO Software Include?
- How does BrainViz work?
- Is It Possible To Customize Frequency Bands In The 3D Brain Visualizer Application?
- What is an EEG Headset?
- Does EMOTIV offer EEG Headsets?
- How are EEG Headsets used for research?
- Are EMOTIV products medical devices?
- I received the hardware, how can I get access to Raw EEG data?
- What is included in the headset package?
- Can I wear EPOC+ or INSIGHT with VR headsets?
- What are the Performance Metrics Detection Suite?
- What are the detections based on? How were the algorithms created?
- Is EPOC+ or INSIGHT headset water resistant?
- What are the differences between EPOC+, Insight and Flex?
- Why do I need 9-axis inertial motion sensor?
- Why does the contact map show activity when the headset is not on my head?
- Does EMOTIV really measure signals from my brain?
- Can I use the headsets while charging?
- Is it safe to use EMOTIV products?
- Can EMOTIV headsets read Event-Related Potentials?
- What else can you say about EPOC+ or INSIGHT and paralyzed users?
- How long does the Insight battery last? How do I recharge? Can I extend the battery life?
- What Is The Emotiv Insight Extender?
- Bluetooth Pairing
- Are CMS/DRL References Positioned As Usually Around The Mastoid?
- Why Does Emotiv EPOC+ Stop At 43 Hz In Range? Is There A Way To Expand This Somehow?
- Measure When The Frequency Ratio Of Alpha To Beta
- What do X-trodes patches provide?
- What are the advantages of X-trodes' Smart Skin?
- How come the electrodes don't require conductive gel?
- Does X-trodes really measure signals from my brain?
- How does X-trodes EEG patches correspond with the 10-20 EEG system?
- Do the X-trodes electrodes come in different sizes?
- Which kinds of signals can I measure with X-trodes electrodes?
- How can I make my skin' Xtrodes electrode patch more flexible?
- How many types of Smart Skin electrodes exist?
- Can I adjust the electrodes to different body areas?
- How long do X-trodes electrodes last?
- Does the location of the ground matter? Can I choose the location?
- Have X-trodes done clinical trials?
- Are the electrodes suitable for all skin types?
- Are the electrodes suitable for children?
- Can signals be obtained from people of varying body weights?
- What type of battery is used in the X-trodes recording system?
- Is the extracted data raw or filtered?
- What is the sample rate of the Bluetooth streamed signals?
- What is the size and weight of X-trodes equipment
- Does the recording system come in additional colors?
- Can I use the X-trodes electrodes more than once?
- Xtrodes User manual and tutorial videos
- List of publications Xtrodes
- International Shipping: Duties and Taxes Policy
- How to get shipping cost estimation?
- Can my delivery address be different from my billing address?
- How long does it take to process my order?
- How can I track my order?
- Can I pick up my order directly at your warehouse?
- Can I change my shipping address after the order has already been shipped?
- Are there any additional costs that will be due upon receipt of my order?
- What is included in the headset package?
- Can I cancel my order?
- What if my order is shipped to the wrong and/or invalid address?
- Can I cancel my order after it has been placed and paid?
- Why was my PRO license suspended?
- How do I cancel my subscription?
- What happens if I upgrade or downgrade my subscription?
- What is PRO-Lite license and how can I access it?
- What happens when I cancel my PRO subscription?
- What happens after my paid PRO license expires?
- Can I upgrade from PRO-LITE to premium PRO licenses?
- My paid PRO licenses have expired and now I can’t access my recordings. What should I do?
- What is EMOTIV’s Refund Policy?
- I received the product but it’s Dead On Arrival. What do I do?
- Can I return a product for Refund?
- What should I know before returning a product?
- When can I get my refund?
- What’s the warranty for EMOTIV Products?
- Can I cancel my order after it has been placed and paid?
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General Issues
- How to achieve a longer range with EMOTIV USB Receiver?
- I don’t have a Bluetooth(R) SMART (BTLE) compatible device, what do I do?
- Is there any advantage in using the Emotiv Universal USB receiver?
- Why am I seeing dropouts while using Emotiv USB Receiver with the EMOTIV headsets?
- Tips for getting good contact quality with the EMOTIV Headset
- Why do users connect the EMOTIV EPOC X via the USB receiver or Bluetooth?
- We want to embed ECG and EOG electrodoes/systems with EPOC Flex
- Can I measure Delta waves (0-4Hz) with Emotiv hardware?
- Can EPOC capture Gamma?
- Why does Emotiv EPOC+ stop at 43 Hz in range? Is there a way to expand this somehow?
- How accurate is your detection?
- How did EMOTIV build your Detection Suites?
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EmotivPRO
- Do you show data from CMS/P3, DRL/P4, DRL2/M1, CMS2/M2 in EmotivPRO software?
- Why does the EEG Quality (EQ) in EmotivPRO flicker?
How to clean EPOC FLEX Gel Sensors and Cap?
Under most circumstances, clean the caps and electrodes in mild detergent with a toothbrush.
Note: Dish-detergents often leave a film. Children’s shampoo will be a good choice. Afterward, rinse the cap with water and the electrodes with distilled water. Finally, the moisture is taken away by wrapping in a towel. The rest can dry in the air.
Best: Rinse the cap with the electrodes directly after each usage.
Electrodes
Clean the electrodes immediately after each use, best before the electrolyte gel or paste starts drying. Rinse off all rests of the gel under a running tap.
In case of dried gels, please soak the electrodes shortly (half a minute) and rinse again, or use a soft toothbrush. In case of more persistent or greasy stains, you may use mild detergents, pure soap or baby shampoo, and clean your cap and electrodes in luke-warm soap water. Please do not use dish detergents, as they may alter the electrode surface. Disinfectants will increase premature aging. Please always rinse with water after cleaning. Dry the electrodes quickly with a tissue or towel. Note that Dried gel may reduce the capacity of the sensor to transduce signals and it is a very frequent reason for bad impedances and bad signals.
Cap
The cap (without electrodes) can be cleaned in a washing machine at 30° Celsius, using a mild detergent and left to air dry. Please do not put in dryer or iron as this will reduce the life of the cap.
Under most circumstances, cleaning of caps and electrodes in mild detergent (such as children’s shampoo) with a toothbrush will suffice. Afterward, rinse the cap with water and the electrodes with distilled water. Finally, remove the excess moisture with a paper towel and leave to air dry.
It is not recommended to use disinfectants with high than 20% alcohol, strong oxidizers, or bleaching agents as they will reduce the life of the cap.
Note: Dishwasher detergents often leave a film and alter the electrode surface and disinfectants will react with the sensor material. Children’s shampoo is a good choice for cleaning caps and electrodes.
Storage
Best is to store the cap and electrodes in a dry and dark place.
Handling and Maintenance
The lifespan of electrodes is dependent on the handling. The most critical spot of an electrode is where the elastic cable goes into the solid electrode housing, and into the plug – please do never overstretch or over-bend this section.
The electrode manufacturer explicitly warns:
– Not to soak electrodes in a saline solution or chloride, as corrosion of connections will result
– Not to autoclave or use other hot sterilization methods as the wire insulation can be damaged
Note: You can clean the FLEX cap by soaking or rinsing in warm water as above (including the toothbrush) but (1) unplug and remove the FLEX amplifier from the cap and (2) make sure the connectors do not get wet (eg push them into a zip lock bag, seal with a rubber band to avoid splashing and hold them out of the water) while cleaning the cap and sensors. In this way, you can keep the electrode arrangements as is without having to remove and re-install the sensors.
Updated on 26 Apr 2024
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