International Shipping: Duties and Taxes Policy

International shipments may incur duties and taxes determined by the destination country's customs authorities.

Welcome to EMOTIV! To ensure clarity and understanding, we've outlined our policy regarding duties and taxes for international shipments.

1. Duties and Taxes: When making purchases with us, please be aware that all shipments outside the United States may be subject to import costs (duties, customs levies, and VAT) imposed by the destination country. These fees cover the cost of importing goods and comply with local regulations, they are not included in the shipping cost and are the responsibility of the customer. EMOTIV does not collect customs and taxes at the time of purchase and cannot estimate what your specific charges will be.  

2. Varied Customs Regulations: Customs regulations and duty/tax rates vary by country. It is essential for our customers to familiarize themselves with the specific rules governing the importation of goods in their destination country. These regulations are determined by the customs authorities and may vary based on the type and value of the items being shipped. Upon the package's arrival at customs clearance, our shipping courier will contact you for additional information to facilitate the customs clearance process.

3. Customer Responsibility: Customers are responsible for understanding and complying with the customs regulations and duties/taxes applicable in their country. Please be prepared to pay these charges upon the arrival of your package to facilitate a smooth customs clearance process. Failure to pay duties and taxes may result in delays or the return of the shipment.

Navigating international shipping complexities can be challenging. Our customer support team is here to assist you. If you have any questions or concerns about duties, taxes, or the customs process, please do not hesitate to contact support.