This Warranty and Return Policy (Refund policy) contains the complete terms and conditions between Emotiv (“We” or “Emotiv”) and you regarding your purchase of an Emotiv neuroheadset.
Please note that Emotiv does not permit the return of or offer refunds for applications, which are sold as digital downloads. The EPOC+ and Insight neuroheadsets may be returned for a refund or exchange, within 60 days from date of receipt, minus a 25% restocking fee to the form of method used on the order. Shipping and Handling fees of the headset is at the expense and responsibility of the purchaser and will not be refunded.
Emotiv must be contacted prior to shipping of the returned headset to obtain a Return Material Authorization (RMA) number via live chat support or via support ticket by emailing us at firstname.lastname@example.org for troubleshooting assistance and order support.
The EPOC+ and Insight neuroheadsets may be returned for a full refund or exchange, within 30 days from date of purchase, if the product is received Dead on Arrival. An Emotiv product is considered DOA if it shows symptoms of a hardware failure, preventing basic operations, when you first use it after opening the box. If you believe that your product is DOA, please contact us via live chat support or via support ticket to email@example.com within 30 calendar days of receipt. Emotiv Technical Support will determine whether the product is DOA and offer you the following options:
Replacement: Emotiv, at its expense, will ship another of the same neuroheadset model. Emotiv will arrange for replacement and the DOA product’s return.
Refund: The restocking fee will be waived for DOA neuroheadsets.
If Emotiv determines that you have misrepresented a returned product’s condition and that the product is not DOA, Emotiv may, at its sole discretion, impose a US$300 handling fee.