All orders, shipped to any country, may be subject to applicable sales taxes, VAT, import duties, customs fees, or other government-imposed charges.

These charges are determined by the destination country and its applicable local regulations, and are generally the responsibility of the recipient.

Import Duties, Taxes & Fees
The recipient of all international shipments may be subject to import taxes, customs duties, and fees. These are levied once a shipment reaches the recipient's country, and are separate from — and in addition to — the item price and shipping cost.

Emotiv does not collect import duties, VAT, or other customs fees/charges in the product price or at checkout. These charges are the customer's responsibility and are assessed by your local customs office at the time of delivery.

We have no control over these charges and cannot predict what they will be, as customs policies vary widely from country to country. For details on what to expect, please contact your local customs office.

Customs Clearance & Delivery Delays
Shipments that require customs clearance may take longer to arrive than our original delivery estimates. This is outside of Emotiv's control and depends on the customs procedures of the destination country.

If a shipment cannot clear customs — for example, because the recipient fails to complete customs clearance, does not pay the required import duties, taxes, or fees, or refuses the shipment — the package may be returned to Emotiv or, in some cases, destroyed or abandoned in accordance with the destination country's customs regulations. In such cases, the recipient will be responsible for any return shipping costs, customs charges, or other fees incurred, and the original shipping cost is non-refundable. Any refund for the returned merchandise, if applicable, will be issued only after the shipment has been received back and inspected, less these costs.

Identification Requirements for Certain Countries
Customs offices in some countries require the importer of record to provide a specific form of identification before releasing a shipment — for example, a Unique Identification Number, RFC, CPF, or Tax ID.

Countries that may require an identification number include: Brazil, Chile, Mexico, Ecuador, India, Israel, Peru, South Africa, South Korea, Taiwan, and Turkey.

If your country requires this, please have the relevant identification ready to provide to the carrier or customs office to avoid delays in releasing your shipment.

California Orders
Orders shipped to California are subject to California state sales tax of 8.5%. The applicable tax will be calculated and billed at checkout based on the shipping address.

Note: California sales tax and import duties are two separate charges from two separate authorities — paying one does not reduce or cover the other. If your order ships from outside the U.S. to a California address, you may owe both. (California sales tax only applies when the delivery address is in California — it doesn't apply to orders shipped elsewhere.)

Tax-Exempt Organizations
If your organization is tax-exempt, you may provide valid tax exemption documentation during the applicable tax or customs clearance process. Depending on the destination and the type of tax or duty involved, your shipping carrier or local customs/tax authorities may request this documentation when the shipment is being cleared.

Please note that Emotiv cannot guarantee that a tax exemption will eliminate or reduce all taxes, duties, or customs charges, as these are determined by the relevant authorities in the destination country.