At Emotiv, we aim to make your purchasing experience as smooth and transparent as possible. All orders, shipped to any country, may be subject to applicable sales taxes, VAT, import duties, customs fees, or other government-imposed charges — there are no exceptions by destination or order size.

These charges are determined by the destination country and its applicable local regulations, and are generally the responsibility of the recipient.

Emotiv does not collect import duties, VAT, or other customs fees/charges in the product price or at checkout, and cannot predict or guarantee what those fees may be, as they are determined by the customs authorities of the destination country at the time of import.

California Orders

Orders shipped to California are subject to California state sales tax of 8.5%. The applicable tax will be calculated and billed at checkout based on the shipping address.

Note: California sales tax and import duties are two separate charges from two separate authorities — paying one does not reduce or cover the other. If your order ships from outside the U.S. to a California address, you may be responsible for both charges. (California sales tax only applies when the delivery address is in California — it doesn't apply to orders shipped elsewhere.)

Tax-Exempt Organizations

If your organization is tax-exempt, you may provide valid tax exemption documentation during the applicable tax or customs clearance process. Depending on the destination and the type of tax or duty involved, your shipping carrier or local customs/tax authorities may request this documentation when the shipment is being cleared.

Please note that Emotiv cannot guarantee that a tax exemption will eliminate or reduce all taxes, duties, or customs charges, as these are determined by the relevant authorities in the destination country.

Need Help?

If you have questions about taxes, duties, customs clearance, or tax exemption documentation, please contact our Customer Care team, and we’ll be happy to assist.