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What should I do if I receive a damaged or incorrect product?

Please contact our Customer Care team immediately if your product arrives damaged, Dead on Arrival, or incorrect. Please provide your order number along with photos of your items when unboxed, we will guide you through the process of resolving the issue.

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What should I do if I receive a damaged or incorrect product?

Please contact our Customer Care team immediately if your product arrives damaged, Dead on Arrival, or incorrect. Please provide your order number along with photos of your items when unboxed, we will guide you through the process of resolving the issue.

Was this article helpful?

Related article

What happens if my order is delayed or lost?

Why isn’t my tracking number updating?

Can I change my shipping address after placing an order?

What are the shipping costs?

How can I track my order?

Where does Emotiv ship to?

Are there any import taxes or customs fees?

Not finding what you need?

Our Support Team is just a click away.

Contact us

Contact us

Solutions

Academic Research

User & Product Research

Brain Computer Interface (BCI)

Brain Health

Emotiv Play

Product

Hardware

Epoc X

EPOC X PRO

Flex

Insight

MN8

Accessories

Software

Emotiv Studio

EmotivPRO

Emotiv Play

EmotivBCI

BrainViz

Launcher

Brainwear App

Support & Community

Compare Hardware

Quick Start Guide

Fundamentals

Knowledge Base

How to

Glossary

Community Forum

Feature Request

Contact Support

Developers & Enterprise

Developers

Cortex App

Cortex SDK application

Github

Organization Licensing

Company

About

Social Impact

News

Patents

Careers

Legal & Security

Privacy Policy

Terms of use

Subscription Terms

Refund Policy

Shipping Policy

EULA

Cookie Policy

© Emotiv. All Rights Reserved

What should I do if I receive a damaged or incorrect product?

Please contact our Customer Care team immediately if your product arrives damaged, Dead on Arrival, or incorrect. Please provide your order number along with photos of your items when unboxed, we will guide you through the process of resolving the issue.

Was this article helpful?

Related article

What happens if my order is delayed or lost?

Why isn’t my tracking number updating?

Can I change my shipping address after placing an order?

What are the shipping costs?

How can I track my order?

Where does Emotiv ship to?

Are there any import taxes or customs fees?

Not finding what you need?

Our Support Team is just a click away.

Contact us

Contact us

Solutions

Academic Research

User & Product Research

Brain Computer Interface (BCI)

Brain Health

Emotiv Play

Product

Hardware

Epoc X

EPOC X PRO

Flex

Insight

MN8

Accessories

Software

Emotiv Studio

EmotivPRO

Emotiv Play

EmotivBCI

BrainViz

Launcher

Brainwear App

Support & Community

Compare Hardware

Quick Start Guide

Fundamentals

Knowledge Base

How to

Glossary

Community Forum

Feature Request

Contact Support

Developers & Enterprise

Developers

Cortex App

Cortex SDK application

Github

Organization Licensing

Company

About

Social Impact

News

Patents

Careers

Legal & Security

Privacy Policy

Terms of use

Subscription Terms

Refund Policy

Shipping Policy

EULA

Cookie Policy

© Emotiv. All Rights Reserved

What should I do if I receive a damaged or incorrect product?

Please contact our Customer Care team immediately if your product arrives damaged, Dead on Arrival, or incorrect. Please provide your order number along with photos of your items when unboxed, we will guide you through the process of resolving the issue.

Was this article helpful?

Related article

What happens if my order is delayed or lost?

Why isn’t my tracking number updating?

Can I change my shipping address after placing an order?

What are the shipping costs?

How can I track my order?

Where does Emotiv ship to?

Are there any import taxes or customs fees?

Not finding what you need?

Our Support Team is just a click away.

Contact us

Contact us

Solutions

Academic Research

User & Product Research

Brain Computer Interface (BCI)

Brain Health

Emotiv Play

Product

Hardware

Epoc X

EPOC X PRO

Flex

Insight

MN8

Accessories

Software

Emotiv Studio

EmotivPRO

Emotiv Play

EmotivBCI

BrainViz

Launcher

Brainwear App

Support & Community

Compare Hardware

Quick Start Guide

Fundamentals

Knowledge Base

How to

Glossary

Community Forum

Feature Request

Contact Support

Developers & Enterprise

Developers

Cortex App

Cortex SDK application

Github

Organization Licensing

Company

About

Social Impact

News

Patents

Careers

Legal & Security

Privacy Policy

Terms of use

Subscription Terms

Refund Policy

Shipping Policy

EULA

Cookie Policy

© Emotiv. All Rights Reserved