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Having Trouble Installing or Running Emotiv Apps?

If you are encountering issues with installing and running Emotiv apps, it may be due to some essential domains being blocked by your firewall, network settings, or security software. To ensure everything runs smoothly, please make sure to whitelist the following domains:

Essential Domains to Whitelist:

  1. *.emotivcloud.com

  2. *.emotiv.com

  3. emotiv-cortex-prod-dropbox.s3.amazonaws.com

  4. emotiv-cortex-prod-dropbox.s3.us-east-1.amazonaws.com

  5. cerebrum-prod.s3.amazonaws.com

  6. cerebrum-prod.s3.us-east-1.amazonaws.com

Required Port:

Port 443 (HTTPS) must be open. For more details and advanced troubleshooting, please refer to our Cortex API Troubleshooting Guide.

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Our Support Team is just a click away.

© 2026 EMOTIV, All rights reserved.

Looking for help?

Search...

Knowledge base

Having Trouble Installing or Running Emotiv Apps?

If you are encountering issues with installing and running Emotiv apps, it may be due to some essential domains being blocked by your firewall, network settings, or security software. To ensure everything runs smoothly, please make sure to whitelist the following domains:

Essential Domains to Whitelist:

  1. *.emotivcloud.com

  2. *.emotiv.com

  3. emotiv-cortex-prod-dropbox.s3.amazonaws.com

  4. emotiv-cortex-prod-dropbox.s3.us-east-1.amazonaws.com

  5. cerebrum-prod.s3.amazonaws.com

  6. cerebrum-prod.s3.us-east-1.amazonaws.com

Required Port:

Port 443 (HTTPS) must be open. For more details and advanced troubleshooting, please refer to our Cortex API Troubleshooting Guide.

Was this article helpful?

Not finding what you need?

Our Support Team is just a click away.

© 2026 EMOTIV, All rights reserved.

Looking for help?

Search...

Knowledge base

Having Trouble Installing or Running Emotiv Apps?

If you are encountering issues with installing and running Emotiv apps, it may be due to some essential domains being blocked by your firewall, network settings, or security software. To ensure everything runs smoothly, please make sure to whitelist the following domains:

Essential Domains to Whitelist:

  1. *.emotivcloud.com

  2. *.emotiv.com

  3. emotiv-cortex-prod-dropbox.s3.amazonaws.com

  4. emotiv-cortex-prod-dropbox.s3.us-east-1.amazonaws.com

  5. cerebrum-prod.s3.amazonaws.com

  6. cerebrum-prod.s3.us-east-1.amazonaws.com

Required Port:

Port 443 (HTTPS) must be open. For more details and advanced troubleshooting, please refer to our Cortex API Troubleshooting Guide.

Was this article helpful?

Not finding what you need?

Our Support Team is just a click away.

© 2026 EMOTIV, All rights reserved.