FAQ's

Explore answers to common queries and gain insights into our products and services with our FAQ page.

General

Where do you ship to?

How do I generate a Quote or Invoice?

Can I cancel my order after it has been placed and paid?

How long does it take to process my order?

How can I track my order?

Do I have to pay duties and taxes for my order?

What is the refund policy?

What is the Warranty for EMOTIV Products?

I received the product but it’s Dead On Arrival. What do I do?

Does EMOTIV offer EEG Headsets?

Where do I download software?

What is included in the headset package?

How do I set up the headset?

I receive the hardware, how can I get access to Raw EEG data?

What type of battery is used in the EMOTIV neuroheadset?

Is it safe to use EMOTIV products?

What are the differences between EPOC+, Insight and Flex?

Can the headset be used with disabled individuals?

Can I wear the headset lying down?

Is the Emotiv EPOC+ able to be used as a full support device, for wheelchair control, home automation or mental typing?