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Why isn’t my tracking number updating?
Sometimes, shipping carriers may skip scanning individual packages during pick-up to save time. This can cause a delay in tracking updates. We can only see the same tracking information you can, but the status should update the next time the carrier scans your package.
In some cases, the package might not be scanned until it’s out for final delivery, which can take 4-10 business days from when you placed your order.
If there are no updates after 10 business days and your package still hasn’t arrived, please contact our Customer Care team for assistance!
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Looking for help?
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Knowledge base
Why isn’t my tracking number updating?
Sometimes, shipping carriers may skip scanning individual packages during pick-up to save time. This can cause a delay in tracking updates. We can only see the same tracking information you can, but the status should update the next time the carrier scans your package.
In some cases, the package might not be scanned until it’s out for final delivery, which can take 4-10 business days from when you placed your order.
If there are no updates after 10 business days and your package still hasn’t arrived, please contact our Customer Care team for assistance!
Was this article helpful?
Not finding what you need?
Our Support Team is just a click away.
Looking for help?
Search...
Knowledge base
Why isn’t my tracking number updating?
Sometimes, shipping carriers may skip scanning individual packages during pick-up to save time. This can cause a delay in tracking updates. We can only see the same tracking information you can, but the status should update the next time the carrier scans your package.
In some cases, the package might not be scanned until it’s out for final delivery, which can take 4-10 business days from when you placed your order.
If there are no updates after 10 business days and your package still hasn’t arrived, please contact our Customer Care team for assistance!
Was this article helpful?
Not finding what you need?
Our Support Team is just a click away.