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What should I do if I receive a damaged or incorrect product?

Please contact our Customer Care team immediately if your product arrives damaged, Dead on Arrival, or incorrect. Please provide your order number along with photos of your items when unboxed, we will guide you through the process of resolving the issue.

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© 2025 EMOTIV, All rights reserved.

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Knowledge base

What should I do if I receive a damaged or incorrect product?

Please contact our Customer Care team immediately if your product arrives damaged, Dead on Arrival, or incorrect. Please provide your order number along with photos of your items when unboxed, we will guide you through the process of resolving the issue.

Was this article helpful?

Not finding what you need?

Our Support Team is just a click away.

© 2025 EMOTIV, All rights reserved.

Looking for help?

Search...

Knowledge base

What should I do if I receive a damaged or incorrect product?

Please contact our Customer Care team immediately if your product arrives damaged, Dead on Arrival, or incorrect. Please provide your order number along with photos of your items when unboxed, we will guide you through the process of resolving the issue.

Was this article helpful?

Not finding what you need?

Our Support Team is just a click away.

© 2025 EMOTIV, All rights reserved.