How do I cancel my subscription?
We encourage customers to cancel the subscription directly from their account page and fill the satisfaction survey before the cancellation. The purpose of the process is to help us improve the products and services as much as possible.
Instructions on how to cancel a subscription from your account on the website:
1. Log in to your account on EMOTIV Website
2. Click My Account on the top right corner
3. Click Subscriptions
4. Click VIEW to view your associated subscription details
5. Click Cancel to disable it from auto-renewing at the end of your subscription contract period.
More information about our subscription and cancellation terms can be found here. If you have any additional questions, please do not hesitate to Contact Support.