Knowledge Base

Getting Started

• FAQ
  • What is an EEG Headset?
  • How are EEG Headsets used for research?
  • Does EMOTIV offer EEG Headsets?
  • Does EMOTIV really measure signals from my brain?
  • Can EMOTIV headsets read Event-Related Potentials?
  • Can I use the headsets while charging?
  • Can I wear EPOC+, EPOC X or INSIGHT with VR headsets?
  • Is it safe to use EMOTIV products?
  • Is EPOC+, EPOC X or INSIGHT headset water resistant?
  • What are the differences between EPOC X, Insight and EPOC Flex?
  • I received the hardware, how can I get access to Raw EEG data?
  • Where can I get access to Raw EEG API?
  • Bluetooth Pairing
  • How long does the Insight battery last? How do I recharge? Can I extend the battery life?
  • I Need To Measure When The Frequency Ratio Of Alpha To Beta (And Delta And Gamma Reaches .618 (Golden Ratio Phase Conjugate), Can Your Software Help Me With Fairly Straight Forward Modification?
  • What are the detections based on? How were the algorithms created?
  • What are the Performance Metrics Detection Suite?
  • What else can you say about EPOC+ or INSIGHT and paralyzed users?
  • What Is The Emotiv Insight Extender?
  • Why do I need 9-axis inertial motion sensor?
  • Are CMS/DRL References Positioned As Usually Around The Mastoid? Are P3 And P4 Signals Estimated From Data Of Existing (Closest) Derivations?
  • Why Does Emotiv EPOC+ Stop At 43 Hz In Range? Is There A Way To Expand This Somehow?
  • Why does the contact map show activity when the headset is not on my head?
  • Are EMOTIV products medical devices?
  • What is included in the headset package?
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• INSIGHT
  • I got my INSIGHT headset! Now what?
  • INSIGHT Safety Precautions
  • Can I use the INSIGHT during everyday activities?
  • Can INSIGHT collect data while I'm sleeping?
  • What is the sampling rate for the INSIGHT and why has it been designed this way?
  • What does INSIGHT Sensor Pack include?
  • Where can I find the User Manual for INSIGHT?
  • Where can I find the Quick Start Guide for INSIGHT?
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• EPOC+
  • What are the Safety Precautions for EPOC+?
  • How does EPOC+ compare to clinical EEG System?
  • Charging the headset
  • How do you measure emotions in the first place to compare the Outputs and come up with a number?
  • How does EPOC+ compare to other consumer brain-sensing products?
  • How safe is the wireless on EPOC+?
  • How to get good contact quality with EPOC+?
  • How to store EPOC+ when not in use?
  • Why can I count 18 sensors in EPOC+?
  • Where can I find the Quick Start Guide for EPOC+
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• EPOC FLEX
  • What is the difference between Flex Gel and Flex Saline?
  • Does the Flex Saline or Gel sensors corrode like in EPOC+ saline sensors?
  • Gel Solution for EPOC FLEX Gel
  • Where can I find the User Manual for EPOC FLEX?
  • What are the safety precautions?
  • How to achieve high contact quality with EPOC Flex Gel
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• Licenses
  • I received the hardware, how can I get access to Raw EEG data?
  • What are the terms of the EMOTIV End User License Agreement?
  • What Is Your Criteria For Approving Third Party Applications?

Account Settings

• Do I have to register an account to purchase or download software on the EMOTIV website?
• How to change the password on my EMOTIV account?
• Where do I find EMOTIV Software to download?
• How can I add or manage my payment methods?

Billing & Payment

• How can I get a quotation?
• What payment methods do you accept?
• I submitted the order with Wire Transfer payment option, can I change it to Credit Card or PayPal?
• Why won’t my credit or debit card payment go through?

Shipping, Taxes and Delivery

• How to get shipping cost estimation?
• Can my delivery address be different from my billing address?
• How long does it take to process my order?
• How can I track my order?
• Can I pick up my order directly at your warehouse?
• Can I change my shipping address after the order has already been shipped?
• Are there any additional costs that will be due upon receipt of my order?
• Can I cancel my order?
• What if my order is shipped to the wrong and/or invalid address?
• Can I cancel my order after it has been placed and paid?
• What is included in the headset package?
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Subscription

• Why was my PRO license suspended?
• How do I cancel my subscription?
• What happens if I upgrade or downgrade my subscription?
• What is PRO-Lite license and how can I access it?
• What happens when I cancel my PRO subscription?
• What happens after my paid PRO license expires?
• Can I upgrade from PRO-LITE to premium PRO licenses?
• My paid PRO licenses have expired and now I can’t access my recordings. What should I do?
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Refunds, Returns and Replacements

• What is EMOTIV’s Refund Policy?
• I received the product but it’s Dead On Arrival. What do I do?
• Can I return a product for Refund?
• What should I know before returning a product?
• When can I get my refund?
• What's the warranty for EMOTIV Products?
• Can I cancel my order after it has been placed and paid?
• EmotivLABS Refund Policy
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Cleaning and Servicing

• INSIGHT
  • How do I clean the INSIGHT Headset and sensors?
  • How to make INSIGHT Primer Fluid?
• EPOC+
  • Electrode Oxidation
  • How often do I need to replace my sensors?
  • How to store EPOC+ when not in use?
  • The gold back from my EPOC+ sensor fell off. What do I do?
  • Where can I buy EPOC+ Saline Solution?
• EPOC FLEX
  • Gel Solution for EPOC FLEX Gel
  • How to clean EPOC FLEX Gel Sensors and Cap?
  • How to clean EPOC FLEX Saline Sensors and Cap

Connecting and Troubleshooting

• General issues
  • How to achieve a longer range with EMOTIV USB Receiver?
  • I don't have a Bluetooth(R) SMART (BTLE) compatible device, what do I do?
  • Is there any advantage in using the Emotiv Universal USB receiver?
  • Why am I seeing dropouts while using Emotiv USB Receiver with the EMOTIV headsets?
  • Tips for getting good contact quality with the EMOTIV Headset
• INSIGHT
  • How to get good contact quality with INSIGHT?
  • My polymer sensors seem misaligned in their sockets, is that normal?
  • What is the thumb-bridge troubleshooting test for INSIGHT headset functionality?
• EPOC+
  • How to get good contact quality with EPOC+?
  • Some of my EPOC+ sensors remain BLACK. What should I do?
• EPOC FLEX
  • How to quickly set up the headset?
  • Where can I find the Quick Start Guide?
  • How to choose the Cap size?
  • How to achieve high contact quality with EPOC Flex Gel
• SOFTWARE
  • Connecting to Service
  • I open 3D Brain Activity Map but it doesn't show any brain activity. What do I do?

Software

• EmotivPRO
  • Does EmotivPRO automatically remove artifacts from the EEG data collected?
  • How can timing markers be entered into the data stream?
  • What do the values from the sensors mean?
  • What Does EmotivPRO Software Include?
  • Where can I get access to Raw EEG API?
  • Where can I find the EmotivPRO User Manual?
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• EmotivBCI
  • Tips on Mental Command training
  • Where can I find the EmotivBCI User Manual?
• BrainViz
  • 3D Brain Activity Map Is Not Represented As QEEG Software
  • How does BrainViz work?
  • Is It Possible To Customize Frequency Bands In The 3D Brain Visualizer Application?
  • Where can I find the BrainViz User Manual?
• 3D Brain Activity Map
  • I open 3D Brain Activity Map but it doesn't show any brain activity. What do I do?

Detection Suites

• Facial Expressions
  • Facial Expression Detections
• Mental Commands
  • How do I train multiple actions?
  • Mental Commands
• Performance Metrics
  • Performance Metrics

Technical Information

• Can EPOC capture Gamma?
• Follow why does Emotiv EPOC+ stop at 43 Hz in range? Is there a way to expand this somehow?
• How accurate is your detection?
• How did EMOTIV build your Detection Suites?
• The latency of EMOTIV data streams
• What is EEG Quality?
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