Can I return a product for Refund?
You may request returns for refund for most hardware items that you purchase on www.emotiv.com as long as they are within the return window, except those that are explicitly identified as not returnable on the product detail page such as Flex Cap and Gel Sensors. Please note that for all items being Returned for Refund, EMOTIV will charge a restocking fee of up to 25% of the purchase price paid, plus any applicable sales tax, unless your product is defective or Dead On Arrival (DOA). More details can be found at https://www.emotiv.com/refund-policy/
Please note that EMOTIV does not permit the return of or offer refunds for licenses or applications, which are sold as digital downloads.