I received the product but it’s Dead On Arrival. What do I do?
An EMOTIV product is considered DOA if it shows symptoms of a hardware failure, preventing basic operations when you first use it after opening the box. If you believe that your product is DOA, please Contact Support within 15 days from the date of receipt of the product. EMOTIV Technical Support will determine whether the product is DOA and offer you the following options:
Replacement: EMOTIV, at its expense, will ship another of the same neuroheadset model. EMOTIV will arrange for a replacement and the DOA product’s return.
Refund: We will issue a full refund.