How long does it take to process my order?

For EPOC X, INSIGHT, EPOC Flex Saline and its accessories: All orders are shipped from our factory in the Philippines via UPS. It can take up to 3-4 weeks to process the order and generate the tracking number.

For EPOC Flex Gel and its accessories (non-EU countries): They are shipped directly from our facility in Germany via FedEx. Please note that it would take up to 6-8 weeks* to process and ship the FLEX Gel order.

For EPOC Flex Gel and its accessories (EU countries): They are shipped from our factory in the Philippines via UPS. It can take up to 6-8 weeks* to process the order and generate the tracking number.

When the headset is packaged and shipped, you will receive a notification containing the tracking information via the email address that you used when you made your purchase.

*These are estimated delivery times. Shipping may take longer due to the COVID-19 crisis, and/or during local holidays because manufacturers and couriers will have limited operations.