How long does it take to process my order?
For EPOC+, INSIGHT, EPOC Flex Saline orders and their accessories:
- US orders are shipped from our US warehouse within 1-2 business days* from the receipt of payment.
- Non-US Orders are shipped from our factory in the Philippines via UPS. It can take up to 7-10* business days to process the order and generate the tracking number.
For EPOC Flex Gel and its accessories: All orders are shipped directly from our facility in Germany. Please note that it would take up to 4-5 weeks* to process and ship the Flex Gel order.
When the headset is packaged and shipped, you will receive a notification containing the tracking information via the email address that you used when you made your purchase.
*These are estimated delivery times. Shipping may take longer during local holidays because manufacturers and couriers will have limited operations.