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EmotivLABS Refund Policy

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This refund policy (EmotivLABS Refund Policy) contains the terms and conditions for refunds processed by EMOTIV. 

Payments to Contributors and account balances are administered securely by Stripe Connect. Please visit <webpage> for information.  

Glossary

This Glossary defines the terms used in this refund policy. 

Contributor: means someone who participates in Your experiment on EmotivLABS while wearing an Emotiv EEG headset and provides You with their EEG data. 

Experiment Closing Date: This means the last day that Contributors can participate in Your experiment on EmotivLABS.  The Experiment Closing Date is set by You when You build Your experiment in Emotiv Builder. Emotiv Builder is a feature within your EmotivPRO subscription.  

Experiment Start Date: This means the date that Contributors can start participating in Your experiment on EmotivLABS. The Experiment Start Date is set by You when You are building Your experiment in Emotiv Builder.  

Fees: means fees charged by Stripe Connect and Review Fees.  Fees exclude any payments to Contributors for their participation in Your experiment. 

Recruitment Closing Date: This means the last day that Contributors can attempt  to participate in Your experiment on EmotivLABS. The Recruitment Closing Date is set by You when You build Your experiment in Emotiv Builder.

Remaining Balance: This means the balance of money remaining in Your Stripe account minus Review Fees. 

Review Fee: means a fee charged by EMOTIV for reviewing the content of Your experiment.  

Valid: means a Contributor has followed Your experiment’s protocols and has passed all CQ gates. 

We/Our/Us: means EMOTIV, Inc., a Delaware corporation. 

You/Your: means you, the researcher who builds an experiment in Emotiv Builder. 


Refunds payable to You for an incomplete data set 

  1. When you build Your experiment in Emotiv Builder, You must allow no fewer than 30 days between the date You publish Your experiment and the Recruitment Closing Date. 
  2. Setting a Recruitment Closing Date 30 days or more after the date You publish Your experiment helps ensure that enough data sets are obtained to complete Your experiment. 
  3. We recommend obtaining more data sets than You require to help ensure that You have all the good quality EEG data You need .  If any Contributors do not participate in Your experiment by the Experiment Closing Date, You should still have enough EEG data to complete your data set. 
  4. If You remove Your experiment from EmotivLABS because it will not be completed by the required number of Contributors before the Experiment Closing Date, We will refund the remaining balance in Your Stripe account to You minus Fees. 
  5. If the Experiment Closing Date is approaching and the required number of data sets have not been obtained for Your experiment, You will receive a warning message from Us. The warning message will give You the option to extend the Experiment Closing Date, enabling You to have more time to obtain more data sets. If You do not have the specified number of data sets required on the Experiment Closing Date and You decide to remove Your experiment from EmotivLABS, We will refund the remaining balance in Your Stripe account to You minus Fees.
  6. If Your experiment does not have an Experiment Closing Date, such that Contributors can complete Your experiment for as long as the ethics approval for it is approved, and You decide to remove the experiment from EmotivLABS, We will refund the remaining balance in Your Stripe account to You minus Fees.

Stopping payments to Contributors who provide insufficient  EEG data

  1. Please be mindful that the quality of a Contributor’s EEG data can vary and is not necessarily a result of the Contributor not complying with experiment protocols. 
  2. When You are building Your experiment in Emotiv Builder, We recommend that You include regular CQ/ EQ gates to prompt Contributors to adjust their EEG headset if contact quality drops while they are completing Your experiment. Including regular CQ/ EQ gates in Your experiment gives You the best chance of obtaining good EEG data.  
  3. If the quality of a Contributor’s EEG data is insufficient because they did not comply with Your experiment’s protocols, then You can request that payment to that Contributor be stopped. 
  4. If You are unhappy with the quality of a Contributor’s EEG data, You have three days from the date that the Contributor completed Your experiment to contact Us, via email, and request that the payment to that Contributor be stopped. Your email must include the following details: Your Emotiv ID, name, experiment name, data set ID, and the reason why You are disputing the quality of the EEG data. We will review the Contributor’s EEG data and decide if it is Valid. 
  5. If the Contributor’s EEG data is Valid, We will provide You with feedback explaining Our decision. We will release the payment to the Contributor following Our decision. 
  6. If a Contributor’s EEG data is not Valid, We will not release the payment to them, and the money will remain in Your Stripe account.

Charges incurred by EMOTIV

  1. If We incur any charges, such as Stripe fees or Review Fees in connection with Your experiment, You will be responsible for paying such charges and We will debit the amount due from Your Stripe account. 

Contact EMOTIV Support

If You have a question about this refund policy, please get in touch with the EMOTIV Support team, who will be happy to help You.