Connecting to Service

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If you have updated the software to the latest version and experienced the “connecting to service” issue, please follow the steps below to troubleshoot. Please note that you would need to uninstall/disable all anti-virus software to ensure a proper installation. Please follow the below instructions and let me know how that goes:

1. uninstall/disable all anti-virus software. Turn off proxy.
2. Uninstall the current EMOTIV software on your computer
3. Restart your computer.
4. Download EMOTIV and reinstall it again.

In case the problem still persists after you complete the above steps, please Contact Support to connect with our QA team for a TeamViewer troubleshooting session.