Control Panel crashes when i turn EPOC on
March 31, 2016 at 9:38 am #119413
March 31, 2016 at 9:38 am #235659
Control panel 3.3.2 crashes as soon as i turn on the EPOC+. It just says program need to restart, if i restart it then happens again. If i do not turn on the epoc then i can navigate on the menu of the control pannel. Testbench works perfect. This only happens with MAC, in my windows control panel works good.
I did not install the license files yet.
I copy here the first lines of the error code.
Process: EmotivXavierControlPanel 
Code Type: X86-64 (Native)
Parent Process: launchd 
User ID: 502
Date/Time: 2016-03-31 15:28:35.359 +0200
OS Version: Mac OS X 10.8.5 (12F37)
Report Version: 10
Interval Since Last Report: 77861 sec
Crashes Since Last Report: 24
Per-App Crashes Since Last Report: 23
Anonymous UUID: xx
Crashed Thread: 5
Exception Type: EXC_ARITHMETIC (SIGFPE)
Exception Codes: EXC_I386_DIV (divide by zero)
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8aa77686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8aa76c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8e4c2233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8e4c7916 __CFRunLoopRun + 1078
March 31, 2016 at 8:02 pm #235664
Are you using the Emotiv USB dongle or BTLE to connect to EPOC+ ?
March 31, 2016 at 10:34 pm #235665
Hi, Can you send me full report crash on your machine ?
April 4, 2016 at 12:17 pm #235698
I just tried in another mac with different version of OS and did not work neither.
Cuong, I send you the full report by email.
April 4, 2016 at 12:39 pm #235700
I just tried to send you the full report and the web crashed (and cannot access to the web anymore, it says 403 forbidden access denied).
If you can give me an email address i can send it in a doc file .
April 4, 2016 at 3:08 pm #235706
Juan Manuel Mayor TorresMember
Hi Cuong and Aberto
I have the same problem in my mac Yosemite. I think that this is floating point exception what can I do to solve it?
This appears in Qt
[I]Emotiv Engine is connected…
Floating point exception: 8[/I]
Thank you for all your help!
April 6, 2016 at 8:09 am #235717
Can anyone help us with this?
I tried again in another mac (laptop this time) and happens the same.
The only mac we have with BTLE does not have any problem. So the problem is the connection btw dongle-mac-controlpanel.
April 8, 2016 at 9:56 am #235732
Hi, Control Panel is updated on website. You can try it and send me your feedback.
April 12, 2016 at 10:10 am #235754
Now is working, thanks!
Im still having problems, now with testbench. It doesnt save the recorded data (the problem happens only in MAC, in windows works good).
Also, I cant change the sampling rate from 128 to 256, i tried different ways and neither windows or mac can change it.
April 13, 2016 at 1:31 am #235759
Please email hello at emotiv dot com to check that you have the latest headset firmware and to report your issue with Mac
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