Software is delivered electronically directly to your account upon receipt of payment. Please click on "My Downloads" to access your download link.
Hardware & Accessories are processed approximately 2 weeks from when the order is paid. Shipping generally takes an additional 3-5 business days. Notification from UPS containing the tracking information will be emailed to the registered email address. All headsets are shipped from our facility in the Philippines.
Duties and Taxes are the sole responsibility of the buyer to resolve with their country's Customs Office. Please note any and all shipping costs calculated in the order include shipping and freight only. Some countries will charge duties and taxes on your purchase. These fees vary from country to country. As such, any duties and taxes, are the sole responsibility of the buyer to resolve with their country's Customs Office. If you choose to abandon your shipment and/or fail to pay any duties and/or taxes assessed, you are not entitled to a refund or replacement and any reshipment fees incurred will be at your expense.
Cancellations can only be processed if your order has not yet been sent to our factory for fulfillment.
Expedited Shipping is available via FedEx for all orders within in the United States for a fee of $100.00 for the first item and $25.00 per additional unit, e.g., expedited shipping fee for two headsets is $125.00, etc. In order to be considered for expedited shipping, customers will need to place an order and pay through the Emotiv website. Following payment, customers will need to create a support ticket and request expedited shipping. In the support ticket, customers are to include their order number and how soon they need their package. (Minimum is 5 business days). If expedited shipping is approved, Emotiv will send a separate PayPal invoice for expedited shipping. Any expedited shipping fees must be paid prior to shipment.