Is it back up yet? I want to get mine before stock runs out.

I am waiting to buy one Is it still down?

please hurry up the euro exchange rate is falling and i see no end, so please contact as soon as possible.

Hi,

My emails to customer service bounce back so I'll try here.

Would be great if you could send a message or give an update here as to when you expect us to be able to make payment.

For info. I placed my order on 02 of Feb so surely this should have been fixed by now. After all I want to give you money and I assume whoever is financing you would expect me to be able to pay you without begging. But just in case it helps please, please, please get this fixed so I can send you some of my hard earned cash for the Research SDK I ordered. Please

Any news? Is it fixed? Can I order now?

I've used Google Checkout before and it's worked smoothly. Maybe it could be a stand-in for paypal?

Hi Buddy,
The problem is getting our account frozen by Payapal for various reasons - and this just keeps happening. Often it's just because there are more transactions than their model predicted, or less, and we get flagged as suspisious. Unfortunately it takes a long time and a lot of back and forth to get them to lift the account restriction. This particular time there was a freeze placed because of a third party, so we have wait for them to unfreeze as well.

We are trying to sort out on-line alternatives but nothing is easy to set up in a week when it comes to secure payments - every provider has to go through a reference check to make sure we are not going to dent their reputation.

We are able to accept payments by cheque or wire transfer but we have to do each one of these by hand.
If anybody wants to pay this way, please raise a Trouble Ticket and we will provide you with details.

Apologies - we are suffering too.

Best regards,
Geoff

Could not agree more. Trying to set that up now - in a way that lets us offer more than one payment option so we don't fall over every time someone at one particular company gets a cold.

I would suggest setting up a sales and distribution point from your San Diego branch in the US. It is easy to contact a US bank with credit card processing and have them process all your credit card payments as long as you do some banking there. The bank credit card fees are less that PayPal charges and in my opinion creates the image of a more financially secure business with better consumer protection.

PayPal is now owned by eBay and is geared to servicing eBay not regular merchants. PayPal makes all these claims they don't honor.

1. They don't like credit card payments and charge everybody extra for credit card purchases over $500.

2. Can't find anybody at PayPal to talk to except at eBay and they all keep saying something different.

3. They don't like international sales. It is very hard to prosecute someone beyond your borders.

4. In order to get a refund one must provide a proof of delivery receipt for a return. The cost for proof of delivery for one counterfeit Dragon voice recognition CD to Australia is $76.00

This was not considered satisfactory proof for refunding my $91.00 AUD


Had I used a credit card instead of giving PayPal direct access to my bank account. I would just have protested the charge, refused to pay it and not be out my money.

I think you could still fulfill your orders with shipping from the Philippines as long as there is a San Diego address for customers to return merchandise they are dissatisfied with.

Good Luck

Thanks Tom. Have you been listening to our calls?

For general information, we are not having trouble setting up Paypal. We have been using Paypal for almost a year. We are not always happy with their quirks but we have run a lot of cash through them and there are many conveniences - such as automatic calculation and payment of sales tax by US state. The down side is they arbitrarily shut down ("restrict") your payment account based on automated triggers and it can take weeks to get through to anybody to fix it - and you can't withdraw any funds already in there. You have to provide proof of identity from the last 4 generations of your family, in triplicate, witnessed by at least 2 non-coincident deities before they respond. We are working with them to try to fix this problem. Anyone know and Norse deities who are free for the weekend?

The news is that our deities are apparently acceptable and we should have Paypal back on air in 24 hours. Not sure whether that's dog hours, human hours or Galapagos Tortoise hours, but there should be no more than 24 of them